School of General Studies
Legal

Terms & Conditions

Last Updated: 1 October 2026

Effective Date: 1 October 2026
Last Updated: 1 October 2026

Welcome to the School of General Studies. These Terms and Conditions govern your access to and use of our websites (schoolofgeneralstudies.com, our AppX student portal schoolofgeneralstudies.akamai.net.in and our Android app), our official communication channels (including WhatsApp and Telegram), and all associated courses, mentorship programs, and services (collectively, the "Platform"). By accessing or using our Platform, you agree to be bound by these terms, our Privacy Policy, and our Refund and Cancellation Policy. If you do not agree with any part of these terms, you must not use our services.

These terms are governed by and comply with applicable Indian laws, including the Consumer Protection Act, 2019, the Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025, and the Information Technology Act, 2000.

Definitions

  1. "Platform": Refers to the websites schoolofgeneralstudies.com and our AppX student portal (schoolofgeneralstudies.akamai.net.in), our Android app on Google Play, our official WhatsApp and Telegram communication channels, and any associated applications or digital properties operated by School of General Studies, and the AppX platform through which courses may be purchased and accessed.
  2. "Services": Includes all online courses, mentorship programs, study materials, mock tests, MCQ test series, articles, and other educational resources provided by School of General Studies through the Platform.
  3. "User", "You", "Buyer": Refers to any individual accessing or using the Platform.
  4. "We", "Us", "Our": Refers to the School of General Studies, its founder, and any authorized representatives.
  5. "Content": Includes all text, images, videos, audio, documents, MCQs, study notes, and other materials available on the Platform.

Acceptance of Terms

Your use of the Platform and Services constitutes your acceptance of these Terms and Conditions, our Privacy Policy, and our Refund and Cancellation Policy. This agreement is effective from the moment you access the Platform. Your personal data is processed in accordance with the Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025, as described in our Privacy Policy.

User Accounts and Registration

  1. Eligibility: You must be at least 18 years old to create an account and purchase services on our Platform. By creating an account, you confirm that you are 18 years of age or older. If we discover that a user is under 18 without verified parental consent, the account will be suspended and associated personal data will be deleted in accordance with our Privacy Policy and the DPDP Act, 2023.
  2. Account Information: You agree to provide accurate, complete, and current information during the registration process and to keep this information updated.
  3. Account Security: You are solely responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use.
  4. Prohibition of Account Sharing: Your account is for your personal use only. Sharing your login credentials, accessing the platform on more devices than the limit set on the student portal or app, or allowing others to use your account is strictly prohibited. Any violation will result in the immediate termination of your account without a refund, and we reserve the right to ban future registrations.

Use of the Platform and Content

  1. Permitted Use: You are granted a limited, non-exclusive, non-transferable license to access and use the Content and Services for your personal, non-commercial educational purposes related to UPSC preparation.
  2. Prohibited Use: You agree not to:
    • Copy, modify, distribute, sell, or otherwise exploit any part of the Content without our prior written consent.
    • Use the Platform for any illegal or unauthorized purpose.
    • Engage in any form of harassment, hate speech, or abuse towards our mentors, staff, or other users.
    • Introduce viruses, malware, or other harmful code to the Platform.
    • Interfere with the security or functionality of the Platform.

Intellectual Property Rights

All Content, including courses, study materials, MCQs, videos, logos, trademarks, and website design, is the exclusive property of the School of General Studies and is protected by copyright and other intellectual property laws.

  1. Strict Prohibition of Reproduction: Unauthorized reproduction, sharing, or distribution of our copyrighted materials, including but not limited to PDFs, video lectures, MCQ sets, and notes, is a violation of these terms.
  2. Consequences: If a user is found to be sharing or selling our purchased Content with others, their account will be terminated immediately, and we reserve the right to pursue necessary legal action.

Content posted on our YouTube channel (youtube.com/@SGS_IAS), social media accounts, and Telegram channel is for educational purposes and is subject to the same intellectual property protections as our Platform content. Unauthorised reproduction, re-upload, or redistribution of our video content, social media posts, or channel materials is prohibited.

AI-Assisted Content Generation

Our notes, tests, MCQs and other study materials are prepared with the help of contributing teachers and artificial intelligence tools. Every item is then reviewed, corrected, edited and formatted by the founder before it is published. While we make every reasonable effort to ensure factual accuracy, students are encouraged to cross-reference important facts with official NCERT textbooks and government sources.

Course and Service Disclaimers

  1. No Guarantee of Success: The purpose of our Services is to provide guidance and resources for your UPSC preparation. We do not guarantee success or a specific rank in the UPSC Civil Services Examination. Your final result depends on your hard work, dedication, and individual performance.
  2. Content Updates: We reserve the right to update, modify, or change the curriculum and content of any course at our discretion to align with changes in the UPSC syllabus or exam patterns. We will notify enrolled students of material changes to course content through email or WhatsApp.

Disclaimer and Non-Affiliation

School of General Studies (SGS) is an independent educational platform. We are not affiliated with, endorsed by, or officially connected to the Union Public Service Commission (UPSC), the National Council of Educational Research and Training (NCERT), or any other government body or official institution. All references to UPSC, NCERT, and other government bodies on our Platform are for informational and educational purposes only. Course names such as "Nirvana" and "Pravah" are proprietary brands of School of General Studies.

Payments

All payments are processed securely by third-party payment partners: course purchases on the AppX platform through Razorpay, and payments made directly to SGS through PhonePe. We do not store your card details or sensitive financial information on our servers.

Your use of the AppX platform itself is also subject to AppX's own policies (linked in the AppX section below). Refunds are governed only by our Refund and Cancellation Policy and are paid by SGS: up to 90% of the amount paid, within 15 days of purchase.

Our detailed Refund and Cancellation Policy governs all refunds and cancellations. By making a purchase, you agree to the terms outlined in that policy.

We reserve the right to change the pricing of our Services at any time. Price changes will not affect purchases already completed.

Third-Party Platform (AppX)

School of General Studies has partnered with AppX, a third-party technology platform, to deliver its educational services. SGS is the seller of every course, and invoices are issued in the name of School of General Studies. Course purchases, course payments, student accounts and course access are handled on AppX, through our student portal schoolofgeneralstudies.akamai.net.in and our Android app on Google Play (published by Live Learn Solutions). When you buy or use a course there:

  1. Your data: AppX handles the details needed to run your account and deliver your course, such as your name, phone number, email address, purchases and course progress. SGS is responsible, as Data Fiduciary, for the personal data we receive about you. AppX also collects and uses data under its own privacy policy, which says it may collect further details (for example your device's contact list, gender, date of birth and profile photo), keep test attempts and chats for 2 years, and share data with its affiliates, including outside India. Please read AppX's privacy policy before you sign up.
  2. Payments: course payments are collected on AppX and processed by its payment partner (Razorpay). Payments made directly to SGS are processed through PhonePe. SGS does not receive or store your card or bank details.
  3. Refunds: AppX does not refund students. Every refund, for a course bought on AppX or paid directly to SGS, is decided and paid by SGS under our Refund and Cancellation Policy.
  4. AppX's own policies apply to your use of the AppX platform itself: Privacy Policy · Terms & Conditions · Refund Policy.
  5. Support: for any question or complaint about a purchase, a payment or your AppX account, contact us first (details below). We coordinate with AppX on your behalf.

Cancellation of Account and Termination of Services

To protect the integrity of our educational platform and the value of our content, we reserve the right to cancel a user's account and terminate services without a refund under the following circumstances:

  1. Credential Sharing: If a user is found to have shared their login credentials or is accessing their account from multiple devices or IP addresses in a manner that indicates unauthorized usage.
  2. Unauthorized Distribution: If a user attempts to sell, share, or distribute purchased courses, study materials, or PDFs with others without our express written permission. Such actions constitute a violation of our intellectual property rights, and legal action may be pursued.
  3. Violation of Terms: Any other behavior that violates these Terms and Conditions or our community guidelines.

In all cases of account cancellation due to policy violation, all fees paid will be forfeited and no refund will be provided.

Disclaimer of Warranties

The Services and Content on the Platform are provided "as is" and "as available" without any warranties of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, secure, or free from viruses or other harmful components.

Limitation of Liability

In no event shall the School of General Studies, its founder, or authorized representatives be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to damages for loss of profits, goodwill, or data, arising from your use of the Platform or Services. This limitation applies to the maximum extent permitted by applicable Indian law.

Indemnification

You agree to indemnify and hold harmless the School of General Studies, its founder, and authorized representatives from any claims, liabilities, damages, and losses arising out of:

  1. Your violation of these Terms and Conditions.
  2. Your infringement of any intellectual property rights, including unauthorized reproduction or distribution of our Content.
  3. Any unauthorized use of your account resulting from your failure to maintain account security.

This indemnification does not apply to disputes arising from standard service usage, payment disputes, or refund requests, which are governed by our Refund and Cancellation Policy and the Consumer Protection Act, 2019.

Third-Party Links

The Platform may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

Governing Law and Dispute Resolution

This agreement shall be governed by and construed in accordance with the laws of India. You agree to submit to the exclusive jurisdiction of the courts in New Delhi, India for the resolution of any disputes.

Nothing in these Terms limits your rights under the Consumer Protection Act, 2019. You retain the right to approach the appropriate Consumer Disputes Redressal Commission (District, State, or National level) for resolution of consumer grievances.

Changes to the Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. It is your responsibility to review these terms periodically. Your continued use of the Platform after any changes indicates your acceptance of the updated terms.

Accessibility

We strive to make our Platform accessible to all users, including those with disabilities. If you experience any accessibility issues while using our website, courses, or study materials, please contact us at school.generalstudies@gmail.com or WhatsApp +91-76782-72484. We will make reasonable efforts to address your concerns and improve accessibility.

Entire Agreement, Severability, and No Waiver

These Terms and Conditions, along with our Refund and Cancellation Policy and Privacy Policy, constitute the entire agreement between you and the School of General Studies regarding your use of the Platform and Services. If any provision of these Terms is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Contact Us

If you have questions or concerns about these Terms and Conditions, contact us:

Email: school.generalstudies@gmail.com
WhatsApp: +91-76782-72484

Seller and Data Fiduciary: School of General Studies, a sole proprietorship owned by Jaswinder Singh
GST: not registered (turnover is below the GST registration threshold)
Registered Address: Vaishali Apartments, Bodhella Phase II, Vikaspuri, New Delhi - 110018

Grievance Officer

Name: Jaswinder Singh, Founder
Email: school.generalstudies@gmail.com
Phone: +91-76782-72484
Response time: we acknowledge a complaint within 48 hours and resolve it within one month. Requests about your personal data (access, correction, erasure, withdrawal of consent) are answered within 90 days at the latest.

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