Refund & Cancellation Policy

Effective Date: 1 October 2026
Last Updated: 1 October 2026

At the School of General Studies, we are committed to providing the highest quality education and mentorship for your UPSC preparation. We understand that circumstances can change, and we have set out a clear refund policy in accordance with the Consumer Protection Act, 2019 and other applicable Indian laws.

By making a purchase on our Platform (schoolofgeneralstudies.com, our AppX student portal schoolofgeneralstudies.akamai.net.in, our Android app, or a payment made directly to SGS), you agree to the terms of this policy.

Who Pays Refunds

AppX, the platform on which our courses are sold, does not refund students. Every refund is decided and paid by SGS directly, whether you paid on AppX (through Razorpay) or directly to SGS (through PhonePe).

Refund Eligibility and Conditions

1. Timeframe: A refund request must be made within 15 days of purchase, or within the first one-quarter of the course validity, whichever is earlier.
2. How much is refunded: up to 90% of the amount you paid. The remaining 10% is made up of charges deducted at the time of sale (the AppX platform fee, the payment-gateway fee and other transaction charges), which SGS never receives and therefore cannot return. The value of any part of the course already used (for example, a mentorship session already held) is also deducted.
3. GST: SGS is not currently registered for GST, so no GST is charged on our courses. If GST is charged on a purchase in future, the GST amount is not refundable.
4. Bundled Courses and Special Offers: Refunds are generally not applicable to bundled courses or special combo offers. In exceptional cases, partial refunds may be considered at our discretion.
5. Administrative Review: All refund requests are reviewed on a case-by-case basis.

Technical Issues

We are not liable for technical issues arising from the buyer's end. However, we take technical support seriously:

• We will provide dedicated technical and administrative support to help you resolve the issue.
• If troubleshooting extends beyond your course validity or refund timeframe, we will extend your access period until the issue is fully resolved.
• A refund request made solely on the grounds of buyer-side technical issues may be denied, but access extension will always be offered.

How to Request a Refund

You may submit a refund request by email or WhatsApp. Please include:

1. Transaction ID or Order ID
2. Reason for Refund
3. Alternative Preference (course transfer, pause, or extension)
4. Contact Information
5. UPI ID or bank account details in your name (refunds are paid by SGS directly)

Email: school.generalstudies@gmail.com
WhatsApp: +91-76782-72484

Refund Processing

1. Method: Refunds are paid by SGS by UPI or bank transfer to an account in the buyer's name.
2. Timeline: We reply to a refund request within 3–4 business days. An approved refund is paid within 15 working days of approval.

Third-Party Platform (AppX)

School of General Studies has partnered with AppX, a third-party technology platform, to deliver its educational services. SGS is the seller of every course, and invoices are issued in the name of School of General Studies. Course purchases, course payments, student accounts and course access are handled on AppX, through our student portal schoolofgeneralstudies.akamai.net.in and our Android app on Google Play (published by Live Learn Solutions). When you buy or use a course there:

1. Your data: AppX handles the details needed to run your account and deliver your course, such as your name, phone number, email address, purchases and course progress. SGS is responsible, as Data Fiduciary, for the personal data we receive about you. AppX also collects and uses data under its own privacy policy, which says it may collect further details (for example your device's contact list, gender, date of birth and profile photo), keep test attempts and chats for 2 years, and share data with its affiliates, including outside India. Please read AppX's privacy policy before you sign up.
2. Payments: course payments are collected on AppX and processed by its payment partner (Razorpay). Payments made directly to SGS are processed through PhonePe. SGS does not receive or store your card or bank details.
3. Refunds: AppX does not refund students. Every refund, for a course bought on AppX or paid directly to SGS, is decided and paid by SGS under our Refund and Cancellation Policy.
4. AppX's own policies apply to your use of the AppX platform itself: Privacy Policy · Terms & Conditions · Refund Policy.
5. Support: for any question or complaint about a purchase, a payment or your AppX account, contact us first (details below). We coordinate with AppX on your behalf.

Talk to Us Before You Decide

Before finalizing your refund request, we encourage you to reach out. We're open to exploring alternatives tailored to your situation.

Email: school.generalstudies@gmail.com
WhatsApp: +91-76782-72484

Cancellation of Account and Termination of Services

We reserve the right to cancel a user's account without a refund under:

1. Credential Sharing
2. Unauthorized Distribution of courses or materials
3. Violation of Terms

Your Rights Under the Consumer Protection Act, 2019

If you believe your refund request has been unfairly denied, you may contact us to escalate, or file a complaint with the appropriate Consumer Disputes Redressal Commission.

Changes to This Policy

We reserve the right to modify this policy at any time. Changes will be posted on this page with an updated date. A change never applies to a purchase made before it was posted.

Contact Us

Email: school.generalstudies@gmail.com
WhatsApp: +91-76782-72484

Seller and Data Fiduciary: School of General Studies, a sole proprietorship owned by Jaswinder Singh
GST: not registered (turnover is below the GST registration threshold)
Registered Address: Vaishali Apartments, Bodhella Phase II, Vikaspuri, New Delhi - 110018

Grievance Officer

Name: Jaswinder Singh, Founder
Email: school.generalstudies@gmail.com
Phone: +91-76782-72484
Response time: we acknowledge a complaint within 48 hours and resolve it within one month. Requests about your personal data (access, correction, erasure, withdrawal of consent) are answered within 90 days at the latest.